Shipping time: within three business days after the purchase order (except weekends and holidays)
Shipping and handling charges: free
Exchange and return inquiries: Design House HYE (www.designhye.com 02-532-1757)
Return & Exchange
- In case of a customer’s simple change of mind or wrong purchase, the shipping costs will be the customer’s responsibility (6000 won for both ways).
- Damaged goods can be exchanged or returned within seven business days for free.
- In case of missing products in delivery, wrong delivery, etc., the merchandise can be exchanged or returned for free of charge.
- Product defect or damage should be reported to the customer service department as soon as possible with a picture of proof via email or a phone call.
- Destroyed or damaged product due to the customer’s misuse, the merchandise will neither be exchanged nor refunded. (except the destruction of the box for checking the product)
- Items you are returning should be unopened and in any original packaging. If the product value is noticeably destroyed, the merchandise will neither be exchanged nor refunded.
- Exchange and return will be available within seven days (including holidays). Please contact the customer service representative first.
- When damaged after used or worn, the product will neither be exchanged nor refunded.
- Repairs inquiries: Design House HYE (www.designhye.com 02-532-1757)